Е42, E41 Communication Workshop- A Letter of complaint -writing practice

Данас нам је на реду писање писама жалбе због нпр. незадовољства неким купљеним производом, пруженом услугом, како нешто што сте купили не одговара оним што је наведено на реклами итд.

У уџбенику имате пример за слично овакво писмо. Прочитајте га (ако је могуће гласно), видите ако има нека реч да је не знате, погледајте у речнику или контактирајте мене.

Ево кратких инструкција како се пише писмо жалбе, које елементе треба да садржи и колико дугачко отприлике треба да је.

Tips

1. Focus on the most important facts. Don't give unnecessary background information.
2. Make sure you include:
   • the reason for writing (e.g. I am writing to ...)
   • what went wrong
   • what you would like to happen now.
3. Complaint letters are usually written in a formal style.
4. Use passives to be less direct and more formal, e.g. I was served quickly.
5. Use Yours faithfully to sign off if you don't know the name of the person you're writing to.

И још један пример за писмо жалбе: (преузето са сајта British Council)

Dear Sir/Madam,

I am writing to express my dismay at the service at your Eden Hill branch on Saturday 14 January.

I often collect prescriptions from the pharmacy on behalf of my grandmother, Mrs Elaine Bingham. On this occasion there were two prescriptions: one for 10 x 50 mg Kendomol and one for 50 x 100 mg Leoprone. I was served quickly even though there appeared to be only one pharmacist on duty. However, as I was leaving I saw that I had been given 500 mg tablets of Kendomol. This is ten times stronger than the prescription called for.

If I hadn't noticed the difference between the prescription and the actual tablets, my grandmother could have taken a dangerous overdose of Kendomol. I would be worried about getting any future prescriptions at Eden Hill.

The pharmacist apologised and corrected the mistake but I wanted to bring it to your attention. I think it happened because there were not enough staff on duty. I understand that mistakes happen but there needs to be a minimum of two pharmacists at all times so all prescriptions can be checked.

I hope you can take steps to make sure this mistake does not happen again.

Yours faithfully,

Roger Bingham

Домаћи задатак: Напишите писмо жалбе, према датим инструкцијама и доставите ми га на gordana.jaksic.eng@gmail.com